Abstract:
This article presents data on the conduct of social audit among the
population. The purpose of this study was to analyze the practice of assessing the
quality of public services and develop proposals aimed at improving it based on the
methodology of social audit. The study used the principles of activity approach in the
system of social audit. In the course of processing primary data, methods of
observation, description, synthesis and analysis were used. On the basis of the
conducted three-stage experiment, a positive correlation was established between the
growth in welfare of population and degree of satisfaction with the quality of public
services. According to the social audit conducted, measures were formulated to
improve the system for assessing accessibility and quality in the field of public services. It was determined that Kazakhstan has all the necessary resources aimed at
improving the quality and evaluation system of public services.
