Abstract:
Software products are progressing rapidly and they are serve humans virtually in all spheres
of life. Education is facing the same process. Consequently, evaluation of quality of a software product
has become an important task for prevalent number of organizations. Several models have been proposed
to help different types of users with quality problems. Development of software construction methods has
influenced the creation of models for evaluating the quality. This paper describes a graph of the development
of software quality models, as well as newly determined characteristics for creating a new model. The given
paper proposes a new hierarchical four-level fuzzy model for evaluating software quality. A new method
for evaluating the quality of the software is also described in the example of automated control systems or
ERP systems (on the example of learning management systems). The proposed new model for evaluating
software quality was software implemented with use of fuzzy logic. Through the number of experiments,
we scrutinized quality evaluation of various software products. The proposed method should solve the
problem of achieving quality in complex of development systems.
